This module will provide an overview of the telecoms and network field installation industry. It will cover the different types of fibre networks, how they work, and why they are becoming increasingly important in the modern world.

Key Learning Points:

1.1.1. Identify the key areas within the Super-fast Fibre Telecoms industry, including services, technology and regulations.

1.2.1 Describe the role of network field installers in the Super-fast Fibre Telecoms industry, including responsibilities and skills required.

1.2.2 Understand the importance of network field installers in ensuring customer satisfaction and reliable services.

1.3.1. Introduce the tools, materials, and equipment used in network field installation.

1.4.1. Introduce the basic safety precautions and protocols that must be followed during network field installation.

1.4.2. Develop an appreciation for the importance of safety when working on a network field installation.

1.5.1. Understand common installation and infrastructure issues with fibre networks.

1.5.2. Identify the importance of customer service and customer satisfaction in network field installation.

1.6.1. Explore basic strategies for dealing with installation issues and delivering excellent customer service.

From fault identification, and major cable breakdowns to the rectification of copper or fibre products this module will teach you how to identify and rectify common problems with fibre networks.

You will develop your skillset for how to diagnose faults, repair major cable breakdowns, and replace copper or fibre products.

Key Learning Points:

2.1.1. Understand the basic principles of telecoms networking.

2.1.2. Identify the different types of telecoms network architectures.

2.2.1. Recognise the components and protocols used in telecoms networking.

2.2.2. Explain how data is transmitted over a telecoms network.

2.3.1. Describe the role of routers in consumer level telecoms networks.

2.3.2. Analyse the benefits of using a telecoms network for communications.

2.4.1. Explain the basic components of a consumer telecoms network system.

2.4.2. Describe the steps involved in installing and configuring a consumer telecoms network system.

2.5.1. Identify the different types of telecoms networking technologies.

2.5.2. Compare and contrast the advantages and disadvantages of different telecoms networking technologies.

2.6.1. Explain best practices for troubleshooting telecoms networking issues.

2.6.2. Demonstrate how to use the appropriate tools to troubleshoot telecoms networking issues.

2.7.1. Understand the principles of optimizing telecoms network performance.

2.7.2. Learn how to configure settings to improve telecoms network performance.

2.7.3. Identify the common threats that can affect home telecoms networks.

2.8.1. Understand the basic security measures that can be applied to protect home telecoms networks.

2.8.2. Learn how to configure basic firewall settings for home telecoms networks.

2.8.3. Understand the importance of regularly updating security software and hardware for home telecoms networks.

Develop your understanding of network infrastructure from 5G to copper.

You will learn about the different types of networks, their components, and how they interact with each other.

Key Learning Points:

3.1.1. Describe the basic components of a network infrastructure, such as routers, switches, and firewalls.

3.2.1. Identify the different types of networks used in a business environment, such as LANs, WANs, and MANs.

3.3.1. Explain what a router is and its purpose in a network infrastructure, such as forwarding data packets between networks and providing access control to the network.

3.3.2. Explain what a switch is and its purpose in a network infrastructure, such as connecting multiple devices on the same network.

3.3.3. Explain what a firewall is and its purpose in a network infrastructure, such as monitoring incoming and outgoing traffic for malicious activity.

3.3.4. Explain how different components in networks are interconnected to form an overall network infrastructure.

3.4.1. Understand the different types of networks, including local area networks (LANs), wide area networks (WANs), metropolitan area networks (MANs), and wireless networks.

3.4.2. Learn the different topologies used in network design, such as star, bus, ring, mesh, and tree.

3.5.1. Identify the advantages and disadvantages of each type of network.

3.5.2. Explain the importance of network security for preventing unauthorised access and data breaches.

3.6.1. Describe methods for securing a network, such as authentication, encryption, firewalls, intrusion detection systems, and antivirus software.

3.6.2. Analyse the trade-offs between network performance and security when making decisions about network design and security.

3.7.1. Describe the components of a local network infrastructure and their purpose.

3.7.2. Identify the steps for configuring and managing a network infrastructure.

3.8.1. Explain the process for evaluating the performance of a network infrastructure and troubleshooting common issues.

3.8.2. Discuss how to provide a customer with support with the performance of their fibre network within the home.

Think of everything from tools, processes and installation planning.

This module will teach you about the tools and processes used in network installations. You will learn and develop your skills around installation planning, and how to ensure that a network is installed correctly and safely.

Key Learning Points:

4.1.1. Identify the components necessary to install a telecommunications network for consumers.

4.1.2. Describe the steps required to correctly install a telecommunications network for consumers.

4.2.1. Explain the safety precautions needed when installing a telecommunications network for consumers.

4.2.2. Demonstrate an understanding of the potential risks associated with installing a telecommunications network for consumers.

4.5.1. Identify the different environmental factors that can influence the installation and performance of telecommunications networks.

4.5.2. Explain the impact that environmental factors can have on the installation and performance of telecommunications networks.

4.6.1. Describe the techniques used to analyse and evaluate the performance of telecommunications networks after installation.

4.6.2. Identify methods for troubleshooting and optimising the performance of telecommunications networks.

This module will teach you about all of the important stuff.

Learn about the general principles of health and safety within the workplace and the safe systems of work, risk assessments, and how to identify potential hazards.

Key Learning Points:

5.1.1. Recognise the potential health and safety hazards associated with telecoms field operations.

5.2.1. Understand the safety regulations and protocols that must be followed while conducting telecoms field operations.

5.3.1. Demonstrate proper use of personal protective equipment (PPE) for telecoms field operations.

5.4.1. Identify potential safety issues in the field.

5.4.2. Understand the importance of proper inspection and maintenance of telecoms field equipment.

5.5.1. Demonstrate basic procedures for inspecting telecoms field equipment.

5.5.2. Describe the steps to take in the event of a telecoms field incident.

5.6.1. Explain how to report a telecoms field incident.

5.6.2. Demonstrate how to follow emergency response protocols for a telecoms incident.

5.7.1. Understand why it is important to report health and safety incidents in the telecoms field.

5.7.2. Identify what a health and safety incident is in the telecoms field.

5.7.3. Learn how to accurately record a health and safety incident in the telecoms field.

5.8.1. Understand the risks associated with lone working in customers’ homes and how to mitigate them.

5.8.2 Learn about best practices for lone working in customers’ homes.

5.8.3 Understand how to effectively communicate risk to customers when lone working in their home.

This module will develop your skills in effective communication and professionalism when dealing with customers.

You will learn about customer service best practices, how to deal with customer complaints, and how to maintain customer satisfaction.

Key Learning Points:

6.1.1. Understand the key elements of effective communication in customer service, such as being patient, active listening, and being empathetic.

6.1.2. Learn how to use appropriate language when communicating with customers, such as using proper grammar and avoiding slang/jargon.

6.2.1. Develop an understanding of the importance of tone and body language when communicating with customers, such as speaking clearly and maintaining eye contact.

6.2.2. Practice responding to customer inquiries and requests in a professional manner.

6.3.1. Understand the importance of empathy when resolving customer issues in telecoms field operations.

6.3.2. Identify strategies for problem-solving in customer service on telecoms field operations.

6.4.1. Develop skills for resolving conflicts in customer service on telecoms field operations.

6.4.2. Develop an understanding of the importance of remaining professional when resolving customer issues in telecoms field operations.

6.5.1. Understand the importance of following up with customers after telecoms field operations customer service is provided.

6.5.2. Appreciate the value of customer feedback in improving telecoms field operations customer service.

6.5.1. Learn how to stay informed of current regulations and standards related to telecoms field operations customer service.

6.5.2. Develop a plan for staying up-to-date with telecoms field operations customer service regulations and standards.

Using digital task management software to work remotely in the field, you will learn everything about digital task management software.

You will develop your skills on how to use this software, including how to manage tasks remotely in the field, as well as how to collaborate with colleagues using this software.

Key Learning Points:

7.1.1. Understand the roles and responsibilities of telecoms engineers, including installation, maintenance, and troubleshooting.

7.1.2. Be familiar with current trends and technologies used in telecoms engineering, such as 5G networks and cloud computing.

7.2.1. Recognise the various types of equipment used in telecoms engineering, such as routers, switches, and antennas.

7.2.2. Appreciate the importance of telecoms engineering in modern working environments.

7.3.1. Understand the principles of telecoms engineering field and how it has evolved over time.

7.3.2. Identify the key technological developments that have had a significant impact on the telecoms industry.

7.4.1. Analyse the implications of new technologies on telecoms engineering.

7.4.2. Discuss the challenges faced by telecoms engineers in a modern working environment.

7.5.1. Identify key elements of successful telecoms engineering projects.

7.5.2. Outline best practices for managing telecoms engineering projects.

7.6.1. Analyse strategies for effective team collaboration in telecoms engineering.

Use this module to increase your understanding of  working safely around network infrastructure.

You will learn about common risks associated with this type of work, as well as best practices for safety when working around network infrastructure.

Key Learning Points:

8.1.1. Recognise the common safety precautions for working around network infrastructure, such as wearing protective equipment, adhering to local safety regulations, and avoiding contact with electrical components.

8.2.1. Identify the potential safety hazards associated with working around network infrastructure, such as exposure to electricity, hazardous materials, and physical injury.

8.2.2. Understand the importance of following safety protocols when working around network infrastructure, including the need for adequate training and supervision.

8.3.1. Appreciate the consequences of not following safety protocols, including potential injury or property damage.

8.4.1. Revisit the types of protective equipment used when working around network infrastructure.

8.4.2. Demonstrate the proper use of protective equipment when working around network infrastructure.

8.5.1. Describe the steps involved in safely setting up and taking down network infrastructure components.

8.6.1. Explain the potential risks associated with working around network infrastructure and identify strategies to reduce them.

8.7.1. Identify common safety risks when installing and maintaining network infrastructure.

8.7.2. Develop a plan of action to ensure a safe working environment for network infrastructure installation and maintenance.

8.8.1. Implement safety protocols when working around network infrastructure.

8.8.2. Evaluate the effectiveness of safety protocols to identify potential areas for improvement.

This module will provide an overview of the telecoms marketplace.

You will learn about the different types of products and services available in this industry, as well as how you can use these products and services for various applications.

Key Learning Points:

9.1.1. Understand the different types of telecoms products and services, including landlines, mobile phones, broadband, data centers, Wi-Fi networks, etc.

9.1.2. Describe the features and benefits of each type of product or service.

9.2.1. Compare and contrast the different types of telecoms products and services in terms of cost, coverage, performance, etc.

9.2.2. Identify the advantages and disadvantages of each type of telecoms product or service.

9.3.1. Analyse how different types of telecoms products and services can be used in different situations.

9.3.2. Explain how to evaluate different telecoms products and services based on their features, benefits, and cost.

9.4.1. Discuss the various types of telecoms products and services available.

9.4.2. Describe the benefits and drawbacks of each type of telecoms product and service.

9.5.1. Explain the factors to consider when selecting telecoms products and services for different applications.

9.6.1. Analyse the competitive landscape of the telecoms marketplace.

9.7.1. Understand the different pricing structures for telecoms products and services.

9.8.1. Learn how to compare different pricing models for telecoms products and services.

9.9.1. Develop a strategy for suggesting the best telecoms product or service for a specific application.

This module will teach you about optical fibre cabling.

You will learn about different types of fibre cables, their properties, and how they are used in various applications.

*Please note: parts of this blended learning module may be swapped to other weeks depending on any certified provider availability for practical modules and learner location.

Key Learning Points:

10.1.1. Understand the definition of optical fibre cabling and its components.

10.1.2. Identify the different types of optical fibre cables and their uses and features.

10.2.1. Explain the process for installing single-mode and multi-mode fibre optic cables.

10.2.2. Describe the tools and techniques used for connecting optical fibre cabling.

10.3.1. Recognise the safety precautions to follow when dealing with optical fibre cabling.

10.3.2. Explain how to test the integrity of an optical fibre cable connection.

10.4.1. Describe the dangers associated with working with optical fibre cabling.

10.4.2. Demonstrate how to safely handle and store optical fibre cabling.

10.5.1. Identify the various tools used when splicing and joining optical fibre cables.

10.5.2. Explain the process for splicing and joining optical fibre cables.

10.6.1. List the advantages of using optical fibre cabling over other types of cabling.

10.6.2. Discuss the importance of following safety procedures when working with optical fibre cabling.

10.7.1. Identify the different types of connectors used in optical fibre cabling applications.

10.7.2. Explain the differences between each type of connector.

10.8.1. Describe the steps required to troubleshoot common issues with optical fibre cabling installations.

10.8.2. Demonstrate how to test and certify optical fibre cabling installations for proper performance.

10.9.1. Describe the safety protocols for working with optical fibre cabling installations.

10.9.2. Identify the tools and materials needed for the successful installation of optical fibre cabling.