Scam awareness and advice
Scams are becoming more sophisticated and can affect anyone, regardless of age, financial status, or digital literacy.
Get one step ahead and learn how you can stay safe.

Online and Digital Scams

Phishing Emails and Texts
Scammers will send fake emails and texts pretending to be from banks, HMRC, or delivery services, e.g. Royal Mail or DPD. They will try to trick you into providing personal information or clicking on malicious links. The emails can be very convincing, and will direct you to sites which look similar or almost identical to the official sites (such as their colour schemes, logos etc).
Social Media Scams
This will usually involve a scammer creating a social media page and running fake competitions, promote investment schemes and fake charity appeals. This usually takes place through Instagram, Facebook, and TikTok.
Fake Shopping Websites
This involves scammers creating websites which look like legitimate online retailers offering a “high-demand” product, usually designer clothing or electronics, at unbelievably low prices. This usually results in receiving a different item altogether or something of very low quality.Phone and Banking Scams

Bank Impersonation Scams
This scam involves a criminal impersonating a representative from your bank, claiming there is a problem with your account. The scammer usually urges you to transfer money to a “safe account.”
HMRC and National Insurance Scams
This scam involves a criminal pretending to be someone from HMRC or the National Insurance Office, and during this call they will usually demand an urgent payment for “unpaid taxes” or “National Insurance contributions”.
Investment and Financial Scams
Cryptocurrency Scams
This involves being scammed into fake investment opportunities which promise “risk-free” returns on Bitcoin and crypto trading. This could include being sent an email, text message or even a WhatsApp message.

Doorstep and Face-to-face Scams
Rogue Traders and Fake Energy Discounts
This is where scammers will knock on your door and pretend to be a representative from your energy supplier (i.e. British Gas, Octopus Energy, Scottish Power etc). They will offer you discounts or inform you that urgent repairs are required.
Fake Charity Collectors
For this scam to take place, individuals (scammers) will pose as charity workers asking for a cash donation for a fake cause. The money they collect as donations will, be pocketed and used for their own gain.
Find out how you can spot and protect yourself from doorstep and face-to-face scams.
If you or someone you know has been scammed and needs support please call 01135 184 070.
With so many scams both online and face-to-face, it is important to know how you can prevent falling victim.
Contact us and learn how you can protect yourself from scammers.
This service is funded by our partner, UK Power Networks

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