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Lloyds Banking Group

The Digital Helpline we deliver on behalf of Lloyds Banking Group (LBG) began as a response to COVID-19 and was mobilised in just four weeks. As part of the Helpline, we deliver Digital Skills training to LBG customers who lack the confidence or necessary device and connectivity to manage their money online.

Our dedicated Helplines are designed to offer convenient and accessible support to individuals, regardless of their geographical location or personal circumstances. This programme has pioneered a way forward to assist vulnerable and excluded users in the digital transformation of financial services.

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Our Impact

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In 2023, we empowered over 5000 people with Digital Skills.
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Users of this service reported a 200% increase in confidence in using online services.

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97.4% of users are satisfied with the service.

Russell's story

Empowering people in need to live better lives is at the heart of what we do. Hear from Russell, on how our Digital Skills training helped him get back in touch with his family abroad.

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