We treat all complaints seriously and you will be treated with courtesy and fairness at all times. Your complaint will be handled sensitively and promptly.
If you are contacting us, please help us by providing as much information as possible regarding your complaint. Please include any relevant dates, times, details of the concern, copies of any correspondence and your contact details.
We will acknowledge receipt of a written complaint within 5 working days and we will send you a full reply within 20 working days of receiving your complaint. If we cannot send a full reply within 20 working days we will tell you the reason why and let you know when we will be able to reply in full. Your complaint will be dealt with by the relevant Manager or Head of Department.
In the event that we are unable to resolve your complaint to your satisfaction you may request a review by We Are Group's Senior Leadership Team and it will be subject to the same timescales as the original complaint.
