Karla, 68, from Yorkshire has recently transformed her digital skills and her life thanks to the Digital Helpline. With the Helpline’s guidance, Karla is now confidently navigating her online banking, using her tablet, and managing her emails like a pro.
Before using the Digital Helpline, the digital world was inaccessible for Karla as she didn’t have the digital skills to use technology. This made Karla feel locked out and left behind. She was also concerned about how she would learn to successfully and securely use the internet as her family were understandably too busy to teach her.
But Karla's concern transformed into curiosity when she was referred to the Digital Helpline, offered by Lloyds Banking Group and delivered by We Are Group.
Madeleine, a Digital Helpline trainer, provided Karla with comforting guidance and fundamental skills. The one-to-one training sessions allowed Karla to learn at her own pace, ask questions, and gain practical hands-on experience. The sessions were designed to be as interactive and user-friendly as possible, which greatly contributed to Karla's learning experience.
“It is just wonderful to get so much information from the trainer as my family are very busy when I ask them.”
Through the course of her training, Karla's confidence in using her tablet, logging into her online banking account and managing her emails grew significantly. She is now capable of performing tasks independently, without Madeleine’s assistance.
“I am more confident and less scared of things going wrong on the tablet.”
The training has also given Karla a willingness to continue learning and practising her skills.
“I will practise more myself.”
Karla has enjoyed her sessions with Madeleine and has scored the service a 10 out of 10.
It is cases like Karla’s that showcase the impact of the Digital Helpline, not just on people’s skills but on their confidence and independence too.
The Digital Helpline motivates people like Karla to use their newfound digital skills to explore more of what the digital world has to offer.