Brenda, aged 80 from Dorset, was experiencing digital difficulties. She was unsure of how to navigate the internet to perform seemingly basic tasks online. This is when the Digital Helpline stepped in to provide Brenda with personalised, one-to-one assistance.
Upon calling the Digital Helpline, Brenda was allocated a skilled trainer who provided step-by-step guidance, ensuring that Brenda was comfortable and confident with each new step.
They started with the basics, teaching Brenda how to access the internet safely and securely. Once online, the trainer showed her how to log into her online banking account, guiding her through the process of entering her credentials and navigating the initial security measures.
As Brenda became more familiar with the login process, the trainer helped her explore the various features of her online banking platform. They went through her account balances, recent transactions, and how to transfer money between accounts. The trainer also demonstrated how to set up and manage payments, including utility bills.
During the session, Brenda shared that she often found it challenging to physically go to the supermarket for her grocery shopping. This conversation opened up an opportunity for the Digital Helpline to extend its support beyond online banking. Brenda was introduced to various online grocery services and was shown how to navigate these websites, select her items, review her order, and arrange for home delivery.
Brenda was delighted to discover that she could have her groceries delivered right to her doorstep, saying:
“Great experience. The trainer showed me how to reset my login details and guided me to complete my grocery shopping.”
The Digital Helpline's support had a profound impact on Brenda's life. Not only was she now able to manage her finances online, but she could also take care of her grocery needs without leaving the comfort of her own home.
Find out more about the Digital Helpline here.
