Rahwa, aged 32 from Birmingham, was always on the go with work, family and daily tasks. She knew that online banking could save her time and effort that was otherwise spent visiting a Lloyds Bank branch for routine banking tasks. But, amidst the rush of life, Rahwa hadn’t found the time to understand and set up online banking.
During one of her frequent visits to the branch, Rahwa was introduced to the Digital Helpline to help her set up online banking and learn how it could make life that little bit easier.
Upon calling the Digital Helpline, an expert trainer guided Rahwa through the entire setup process, ensuring she understood each step.
Her trainer also shared valuable tips to enhance her online banking experience, focusing on features that would meet her needs such as mobile banking apps, setting up automatic bill payments, and how to monitor her accounts safely and securely.
With the trainer’s support, Rahwa successfully set up her online banking account, gaining instant access to a range of services that transformed how she managed her finances. She could now perform routine banking transactions such as transferring funds, checking balances, and paying bills, all from the comfort of her home or whilst on the go.
Feeling empowered, Rahwa commented on her experience:
“The trainer was very patient and the customer service he provided was excellent. He helped me to set up online banking with Lloyds and gave me tips to get a good experience.”
With the help of the Digital Helpline, she was able to transition smoothly from traditional banking methods to a more convenient, time-saving digital platform.
