A career at We Are Group

Employees from We Are Group Smiling and Clapping

Are you thinking about a career at We Are Group? Here are a couple of things that are worth considering.

Let’s not start with the terms and conditions because if that’s the first thing you are looking for, then maybe we are not the right company for you. We really care about our staff and offer a competitive package, but first and foremost, we want people who embrace what we do, and that is to help people live their lives more confidently.

We are a Social Impact company, which means we believe in delivering services that have a positive impact on society, and that’s what our investors think as well. Our company is supported by Angel investors and some of the biggest Social Impact investors, both in the UK and Europe. This rich mix provides unique support and challenges. It’s almost like Dragons Den and you get all four dragons backing you.

What to expect

We are seeing significant growth. Last year, we increased our team by 50%, and we don’t see that slowing down anytime soon, so we experience occasional growing pains. But the good news is that you can be part of helping us grow up and shaping the future of the company.

If you are looking for a Tech role, then you are going to be pleased to hear that we are working with world-class software to develop a revolutionary solution that will change the whole way welfare support can be delivered in both the UK, but also abroad. The fun won’t be limited to just the tech space, there are lots of other job opportunities.

How we work means we distribute a significant amount of our funding back into the community, including 3^rd sector, national charities, or smaller local community groups. Imagine how proud you will feel when you have helped a community group be part of a national programme that is delivering social impact across the UK.

Our office is based in the UK’s fastest growing City – Coventry. We are investing in a new office space, think trendy and new but not outlandishly expensive. Unfortunately, the wish for a slide in the office was voted out, but we will have a decent coffee machine to make up for it.

Work Environment

As you would expect, we fully support Working from Home, but we do like to see you in the office now and then, so you can feel the buzz, meet your colleagues and make use of our new coffee machine.

In our job advert, you won’t see the usual “we welcome applications from xx” phrase. That is because we welcome all applicants. Just visit our office to see the diversity in our teams in action. Why not read what our team have to say, and rest assured, they also tell us when things are not going right.

Peter Hirst,

Head of Projects

"Since joining We Are Group I've felt nothing but support, inclusivity and pride. I've worked many roles over my career and for the first time can proudly say it's the best role I've ever taken, with the CEO truly caring about social impact, I truly feel a part of the We Are Group family."

Sofia Jones,

Marketing Campaign Executive

"Coming into a new business, is always daunting especially with not knowing anyone but I have never felt more welcomed or supported like I have since joining the company. Like a puzzle piece, I feel like I have fitted in the perfect spot and I look forward to growing within the company and creating a lot more social impact. "

Bilal Shad,

Customer Service Agent

“Everyone is easy-going and nice. The team and I share a lot of common interests, like football. You’ll find some good friends. It’s really easy to integrate.”

Peter Hirst,

Head of Projects

Sofia Jones,

Marketing Campaign Executive

Bilal Shad,

Customer Service Agent

“Everyone is easy-going and nice. The team and I share a lot of common interests, like football. You’ll find some good friends. It’s really easy to integrate.”

1. Customer Service Agent

Job title: Customer Service Agent
Salary: £23,400
Location: Friars House, Coventry
Hours: 37.5
Role type: Full Time Permanent

What would your role at We Are Digital look like?
Responsible for triaging calls to signpost callers to the most appropriate support for individuals requiring Digital Assistance. Where able, you will resolve the customers query if further resource or equipment are required you will book appointments and request equipment as appropriate. You will need to build rapport and communicate effectively with members of the public and partners and ensure the highest standard of professional conduct.

What are we looking for
You will have previous experience within a contact centre environment working with members of the public, either face to face or telephone. Strong communication skills with the ability to show empathy and build rapport to include good questioning techniques to establish important information.

Excellent IT skills with a working knowledge of Microsoft Office, databases and call handling technology for the purpose of recording call outcomes accurately and efficiently on our CRM system. This post will involve handling confidential data and a DBS check is required.

How do we recruit?

Research shows that women and some ethnic groups are less likely to apply for roles if they don’t hit 100% of the requirements listed in a job advert. We are Digital realise that not everyone looking at this advert will tick every box that is listed, but we focus on mindset, passion, commitment to learn as well as skills set and experience. Skills are transferable, attitude is everything. So go ahead, apply, we’d love to see your CV.

We are committed to equality of opportunity across our organisation. We are also a Disability Confident employer and we are committed to safeguarding and promoting the welfare of learners and expects all staff and trainers to share this commitment.

We will endeavour to provide feedback on your application within 2 weeks of submitting your CV. The typical recruitment process for shortlisted candidates will be an initial phone/Microsoft Teams conversation with the recruiting manager and then if required this is followed up with a second interview.

Apply Now

2. Digital Skills Trainer

About We Are Group:

A Social Impact Company whose whole reason for being is to deliver positive outcomes for our learners allowing them to better their lives and future potential by having access to digital and online services.

We believe in introducing everyone to the digital world - going online, accessing services, products, and advice - one click at a time. If we can get people online, show them a new way, and guide them towards advice - we know we can help them unlock a more secure future. We believe in social impact. In fact, so much so, we’ve had Social Impact written into our charter: If there is no impact, we’re not even allowed to start the work.

It means so much to us. We believe in bringing together education and technology to create opportunity and a future. When people unlock life chances, they bring more value to a whole community.

What do our trainers do:

Every year thousands of people across the UK get help from one of our trainers. People like you helping people with everyday digital-related problems.

We get people online, get them the right advice and show them where they can get the help they need. The support could be teaching basic digital skills, financial inclusion or assisted digital where we support the learner to complete online forms.

The work really makes a difference to the learner and helps empower and upskill them.

About the role of a Digital Skills Trainer:

Support the learner either face to face, virtually or on the telephone
Assist learners one to one or in a group
Assisted Digital- Complete forms for the learner
Digital Inclusion- Train the learner and help upskill digital/ online skills
Financial Inclusion- train the learner on online banking
Ensure the learner goes away confident

About you:

Experience working with vulnerable adults either through local authorities, local council, government or volunteering
Proficient in using Microsoft Office, internet and other digital platforms
High level communication both verbal and written
Someone who is patient and understanding of learner needs
BPSS clearance or ability to gain clearance is essential

Apply now for the role of a Digital Skills Trainer

Armed Forces Covenant

We're thrilled to announce that We Are Group has officially joined the Armed Forces Covenant, solidifying our commitment to supporting those who have served or are currently serving in our military and their families. For candidates, this means that we actively value individuals with military experience, recognising the unique skills, dedication, and leadership they bring to the table.

As an employer, being part of the Armed Forces Covenant underpins our pledge to uphold fair employment practices, provide equal opportunities, and offer support to service members transitioning into civilian careers. This initiative furthers our mission to foster a diverse and inclusive workplace while honouring the sacrifices and contributions of our armed forces personnel.

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Be part of the team

We are always looking to grow our team, but what makes us different from other employers.

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Become a Trainer

We're on the lookout for Trainers to teach essential digital, financial, and industry-specific skills that can transform people’s lives.

Get in touch and become a Trainer for our:

Digital Skills
Financial Skills

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