A career at We Are Group

Employees from We Are Group Smiling and Clapping

Are you thinking about a career at We Are Group? Here are a couple of things that are worth considering.

Let’s not start with the terms and conditions because if that’s the first thing you are looking for, then maybe we are not the right company for you. We really care about our staff and offer a competitive package, but first and foremost, we want people who embrace what we do, and that is to help people live their lives more confidently.

We are a Social Impact company, which means we believe in delivering services that have a positive impact on society, and that’s what our investors think as well. Our company is supported by Angel investors and some of the biggest Social Impact investors, both in the UK and Europe. This rich mix provides unique support and challenges. It’s almost like Dragons Den and you get all four dragons backing you.

What to expect

We are seeing significant growth. Last year, we increased our team by 50%, and we don’t see that slowing down anytime soon, so we experience occasional growing pains. But the good news is that you can be part of helping us grow up and shaping the future of the company.

If you are looking for a Tech role, then you are going to be pleased to hear that we are working with world-class software to develop a revolutionary solution that will change the whole way welfare support can be delivered in both the UK, but also abroad. The fun won’t be limited to just the tech space, there are lots of other job opportunities.

How we work means we distribute a significant amount of our funding back into the community, including 3^rd sector, national charities, or smaller local community groups. Imagine how proud you will feel when you have helped a community group be part of a national programme that is delivering social impact across the UK.

Our office is based in the UK’s fastest growing City – Coventry. We are investing in a new office space, think trendy and new but not outlandishly expensive. Unfortunately, the wish for a slide in the office was voted out, but we will have a decent coffee machine to make up for it.

Work Environment

As you would expect, we fully support Working from Home, but we do like to see you in the office now and then, so you can feel the buzz, meet your colleagues and make use of our new coffee machine.

In our job advert, you won’t see the usual “we welcome applications from xx” phrase. That is because we welcome all applicants. Just visit our office to see the diversity in our teams in action. Why not read what our team have to say, and rest assured, they also tell us when things are not going right.

Peter Hirst,

Head of Projects

"Since joining We Are Group I've felt nothing but support, inclusivity and pride. I've worked many roles over my career and for the first time can proudly say it's the best role I've ever taken, with the CEO truly caring about social impact, I truly feel a part of the We Are Group family."

Sofia Jones,

Marketing Campaign Executive

"Coming into a new business, is always daunting especially with not knowing anyone but I have never felt more welcomed or supported like I have since joining the company. Like a puzzle piece, I feel like I have fitted in the perfect spot and I look forward to growing within the company and creating a lot more social impact. "

Bilal Shad,

Customer Service Agent

“Everyone is easy-going and nice. The team and I share a lot of common interests, like football. You’ll find some good friends. It’s really easy to integrate.”

Peter Hirst,

Head of Projects

Sofia Jones,

Marketing Campaign Executive

Bilal Shad,

Customer Service Agent

“Everyone is easy-going and nice. The team and I share a lot of common interests, like football. You’ll find some good friends. It’s really easy to integrate.”

1. Customer Success Manager

Hours:             37.5 hours per week
Location:      Friars House, Coventry / Hybrid
Reports To:     Chief Operations Officer

Salary: £50,000 - £55,000 per annum DOE

About the Role
We Are Group is seeking an experienced Customer Success Manager to oversee the successful delivery of our contracts including, His Majesty's Courts and Tribunal Services (HMCTS). In this key role, you will be responsible for managing the full contract lifecycle, from onboarding to renewal, ensuring that our clients receive exceptional service and achieves their desired outcomes. You will act as the primary point of contact for clients, developing strong relationships, ensuring operational excellence, and driving client satisfaction.

Key Responsibilities
You will lead the strategic delivery of contracts, ensuring that all service commitments, KPIs, and financial targets are met. You will build and maintain strong relationships with stakeholders, providing strategic guidance and regular updates on contract performance. Financial oversight will be a key part of the role as well as managing budgets, tracking costs, and identifying opportunities to improve profitability. You will work closely with internal teams to ensure seamless service delivery, proactively addressing any challenges and ensuring that client satisfaction remains high.

As the Customer Success Manager for required contracts, you will also be responsible providing leadership and guidance to team members supporting the contracts, setting clear objectives, and ensuring that all team members are trained and equipped to meet contract requirements. You will oversee governance and compliance, maintaining accurate records, conducting regular reviews, and ensuring that all activities align with company policies and industry regulations.

About You
We are looking for a commercially minded, results-driven professional with a strong background in customer success, contract management, or account management. You should have experience managing large, complex contracts, ideally within the public sector or legal services. Strong communication and relationship-building skills are essential, along with the ability to work strategically and solve problems proactively. Financial acumen, operational oversight, and team leadership experience are also key to success in this role.

What We Offer
We offer a competitive salary and benefits package, along with the opportunity to work in a fast-paced, high-growth environment where you can make a meaningful impact. If you are a strategic thinker with a passion for delivering outstanding service and building strong client relationships, we would love to hear from you.

Apply Now!

2. Digital Skills Trainer

About We Are Group:

A Social Impact Company whose whole reason for being is to deliver positive outcomes for our learners allowing them to better their lives and future potential by having access to digital and online services.

We believe in introducing everyone to the digital world - going online, accessing services, products, and advice - one click at a time. If we can get people online, show them a new way, and guide them towards advice - we know we can help them unlock a more secure future. We believe in social impact. In fact, so much so, we’ve had Social Impact written into our charter: If there is no impact, we’re not even allowed to start the work.

It means so much to us. We believe in bringing together education and technology to create opportunity and a future. When people unlock life chances, they bring more value to a whole community.

What do our trainers do:

Every year thousands of people across the UK get help from one of our trainers. People like you helping people with everyday digital-related problems.

We get people online, get them the right advice and show them where they can get the help they need. The support could be teaching basic digital skills, financial inclusion or assisted digital where we support the learner to complete online forms.

The work really makes a difference to the learner and helps empower and upskill them.

About the role of a Digital Skills Trainer:

Support the learner either face to face, virtually or on the telephone
Assist learners one to one or in a group
Assisted Digital- Complete forms for the learner
Digital Inclusion- Train the learner and help upskill digital/ online skills
Financial Inclusion- train the learner on online banking
Ensure the learner goes away confident

About you:

Experience working with vulnerable adults either through local authorities, local council, government or volunteering
Proficient in using Microsoft Office, internet and other digital platforms
High level communication both verbal and written
Someone who is patient and understanding of learner needs
BPSS clearance or ability to gain clearance is essential

Apply now for the role of a Digital Skills Trainer

Armed Forces Covenant

We're thrilled to announce that We Are Group has officially joined the Armed Forces Covenant, solidifying our commitment to supporting those who have served or are currently serving in our military and their families. For candidates, this means that we actively value individuals with military experience, recognising the unique skills, dedication, and leadership they bring to the table.

As an employer, being part of the Armed Forces Covenant underpins our pledge to uphold fair employment practices, provide equal opportunities, and offer support to service members transitioning into civilian careers. This initiative furthers our mission to foster a diverse and inclusive workplace while honouring the sacrifices and contributions of our armed forces personnel.

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Be part of the team

We are always looking to grow our team, but what makes us different from other employers.

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Become a Trainer

We're on the lookout for Trainers to teach essential digital, financial, and industry-specific skills that can transform people’s lives.

Get in touch and become a Trainer for our:

Digital Skills
Financial Skills

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