Assisted Digital

With most business and government initiatives migrating their forms online, we are leaving behind a significant number of people who do not have the necessary digital skills.

Our Assisted Digital service supports customers in completing online forms and physical paperwork, ensuring they have all the correct information before submission. The support service is bespoke to each business case to meet the needs of your organisation.

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Our Assisted Digital service has a Net Promoter Score (NPS) score of 100

In 2023, we assisted over 10,000 people accurately complete and submit online forms and applications

89% of the people we assisted attributed a successful outcome to our service
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Delivery and benefits

Our nationwide network of Community Partners delivers assistance one-to-one or in group sessions via the telephone, face-to-face or online.

How our Assisted Digital Service can support your organisation:

  • Improve customer satisfaction
  • Greater financial efficiencies
  • A single overview of data
  • End-to-end, seamless management and delivery
  • Enhance accessibility for users

Find out more here on how we could implement our Assisted Digital support for your organisation.

Get in touch to find out more