Do you need help applying for a Visa, eVisa or EU Settlement Scheme online?

You may be eligible for FREE support if you:

Do not have the confidence to complete online forms.

Do not have access to or need help using the internet.

Do not have access to or need help with using a computer, tablet or mobile device.

Open 9:00 am to 6:00 pm Monday to Friday

We’ll ask a few questions about the kind of assistance you need and, if we can help, we will make an appointment for you to get support.

You will not be able to get help from the Assisted Digital Service if you require immigration advice (e.g. advice on which immigration form you need to complete) or an update on the progress of an immigration application you have already submitted. In the instance you do require additional support, you can find additional information on Gov.uk.

About Our Assisted Digital Service

As UK Visas and Immigration (UKVI) transitions to a digital immigration system, physical documents are being replaced by an online record, also known as an eVisa.

Our service supports you in creating a UKVI account, which is required to apply for and access your eVisa. This service is free of charge. We can also assist with completing applications for the EU Settlement Scheme and UKVI applications.

Image of a laptop with a Visa Application form

We provide support to help you complete your application or create a UKVI account through one of three methods:

1. Face-to-face support at a community centre

This option is available subject to not having access to a computer or mobile device (iPhone or Android). You will be booked in with one of our community partner centres where you will have support to complete your application.

2. Telephone support from a skilled advisor

When completing the application over the phone, you will receive on-demand support from one of our trusted agents. This support is subject to having access to a computer or mobile device, including an iPhone or Android.

3. Face-to-face support at home

A We Are Group trainer will visit your home and support you with completing your online application form.

To find out whether you or someone you know can get help to complete an online application for a Visa, eVisa or EU Settlement Scheme:

Call 03333 445 675

Select Option 1 for Technical Issues and Immigration Advice

Select Option 2 for EUSS, UK Visa, eVisa applications

Select Option 3 for Trainers and our Centre Network

Email:visa@wearegroup.com

Include the service (EUSS, UKVI, eVisa) you require in the subject line and add your preferred contact number in the body of the email.

Text "Visa" to 07537416944

Frequently Asked Questions:

How does it work?

Our team will assess your individual needs to determine the most appropriate level of support.

Depending on your situation, we will arrange either over-the-phone assistance (if you have access to a computer or mobile device) or face-to-face support at one of our centres for more complex queries. This includes help with completing online forms or uploading documents if you lack access to a device.

For those unable to visit a centre, we can also arrange in-home support provided by one of our experienced trainers.

How much does it cost?

Nothing. The help and support we give you is free.

I need to cancel/ reschedule my appointment.

In the event of needing to cancel or reschedule your appointment, please contact us at your earliest convenience by calling or emailing us and provide information on the service it was for and the reason why you need to cancel/ reschedule.

Mobile devices: iPhone and Android.

One of the criteria for this Assisted Digital Service is not having access to a mobile device such as an iPhone or Android as these are considered smartphones.

To be considered a smartphone your mobile device must be a "handheld electronic device that provides a connection to a cellular network and the internet". This includes an iPhone or Android.

Android brands:

Google
HTC
Huawei
LG
Motorola
Nokia
OnePlus
Samsung
Sony

What if you can't help me?

The Assisted Digital service is limited to helping you use a computer to complete your application.

We cannot provide immigration advice, assist with selecting the correct forms, or give updates on the status of applications. If you require immigration advice, please consult an immigration adviser, which you can find here.

For an update on your EUSS application, contact the settlement resolution centre at 0300 123 7379. For immigration enquiries, please call 0300 790 6268.

What documents do I need for the application process?

Getting an eVisa:

You are now eligible to apply for an eVisa. To complete your application, you must provide one of the following documents:

A Biometric Residence Permit (BRP)

A Biometric Residence Card (BRC)

Other physical documents that prove your indefinite leave to remain or enter.

How long is the appointment?

Appointments are typically scheduled for 60 minutes, but the duration may vary depending on the level of support required.