We Are Group is the UK's leading delivery partner for digital inclusion and financial wellbeing.
We enable central and local government, housing associations and regulated industries to deliver digital-first services safely, compliantly and inclusively.
Who We Support
Housing Associations
We help you reduce rent arrears, improve tenancy sustainment and support financially vulnerable tenants.Central Government
We help you deliver digital-first public services without leaving vulnerable citizens behind.Local Authorities
We help you upskill residents and turn that into measurable employment outcomes.Regulated Industries
We help you meet your consumer vulnerability obligations with evidenced, community-led delivery.What Makes us Different
Outcome tracking and reporting
Evidence the impact of your programmes with auditable data, 30+ standard metrics, and SROI calculation aligned to Social Value UK and BS8950.Vulnerability-integrated delivery
Deliver safe, inclusive support in every interaction, through DBS-checked specialist advisers operating under safeguarding-led processes.National network for hard-to-reach groups
Reach vulnerable or hard-to-serve people through our contact centre and 400+ vetted community partners, delivering in person, by phone and online.Social value and procurement partnership
Win bids and deliver binding social value commitments under PPN 002 and the Procurement Act with a certified SME partner in your supply chain.
Our Services
Digital Skills Training
Configurable digital skills programmes covering everyday, workplace and future-ready capability, from device access and online safety to AI literacy and digital identity. Aligned to the Essential Digital Skills Framework and the Minimum Digital Living Standard.Financial Wellbeing Support
Non-regulated money guidance that builds financial resilience and prevents crisis, covering household budgeting, digital money skills, income maximisation, scam awareness and early action on arrears.Debt Advice (Regulated)
FCA-regulated debt advice for people in financial crisis, covering affordability review, debt solution pathways, income maximisation and creditor engagement.Energy Advice
Practical one-to-one energy and water advice covering bill understanding, tariff switching, grants and schemes, energy efficiency, scam awareness and seasonal support. Reducing fuel poverty and supporting your regulatory commitments.Assisted Digital Support
Hands-on help for people who can't complete government and corporate digital services on their own, from creating accounts, to completing online forms, to navigating identity checks. Also known as Assisted Digital.Custom Digital Journeys
End-to-end design and operation of inclusive digital services for vulnerable user groups, including discovery, accessible service design, build, and ongoing assisted delivery.Ready to improve outcomes for vulnerable users?
Our Impact
£63,992,843.66 returned to L&Q residents over 7 years through reduced debts, reduced outgoings, and increased income
29,161 Vulnerable people supported to access digital-first public services at HMCTS, Home Office and the Money and Pensions Service in 2025
9.7/10 CSAT on Windrush services, against a 7.3 GB national benchmark
Our Customers